SSA Office in the South Bronx (Concourse Village West), Bronx

Neighborhoods served

The South Bronx field office at 820 Concourse Village West, 3rd Fl, Bronx, NY 10451 primarily serves residents of Mott Haven, Highbridge, Concourse, Melrose, and the south-central Bronx. Each Bronx SSA office is assigned specific ZIP codes; this office covers ZIP 10451 and adjacent ones. To confirm whether this is your assigned office for a specific service, enter your ZIP code at ssa.gov/locator or call 1-800-772-1213.

That said, for most routine services any Bronx SSA office can help — you do not strictly need to visit the one assigned to your ZIP, though more complex local cases may require it.

How to get there by subway

The closest subway access is Yankee Stadium-161st Street (B, D, 4 trains), then a short walk to the office at 820 Concourse Village West, 3rd Fl, Bronx, NY 10451. New York City's subway is the most reliable way to reach any Bronx SSA office — street parking in the area is limited and time-restricted.

If you are coming from outside the Bronx, allow extra time during weekday rush hours (7-9 AM and 4-6 PM) when service is more variable. Plan for half a day total when traveling from another borough: most appointments take 15-30 minutes, but travel plus security screening adds up.

Services available at the South Bronx office

Every Bronx SSA field office handles the full range of Social Security services. At the South Bronx location you can apply for a first-time Social Security card, replace a lost card, change the name on your card, apply for disability benefits (SSDI and SSI), apply for retirement, enroll in Medicare, get a Social Security number for a newborn, and handle most immigration-related changes to your record.

Some services can also be completed entirely online at ssa.gov without visiting any office — replacement cards for qualifying applicants, retirement applications, address changes, and benefit verification letters. Visit the office in person for services that require original documents or for situations where face-to-face guidance is helpful.

Before visiting this office

• Call 1-855-531-1684 (local line for the South Bronx office) or 1-800-772-1213 (national) to schedule an appointment. Since January 2025, the SSA has required appointments for most in-person services.
• Bring ORIGINAL documents — never photocopies. They will be photocopied at the office and originals returned the same day.
• Arrive 15 minutes early for federal building security screening.
• Mondays and the day after a federal holiday are the busiest — Tuesday-Friday mid-morning has shorter waits.
• If you need bilingual service, request a Spanish-speaking representative when you book the appointment.